Faq

Most frequent question - Customer

Can I cancel a trip?

Yes, you can. Just call us and we will cancel any reservations we made on your behalf. If you purchased any travel insurance plan, please ensure that you contact them to start the cancellation process and get your maximum refund.

Why should I use your services?

First reason, because we simply the best! With us, you get exceptional customer care, budget-friendly tour price, competitive treasure hunt games, and more than your average travel adventure experience. You also get triple the fun, plus up to 100% participatory fee refund when you become our first-place, second-place, and third-place winner.

Do your travel tour prices include international flights?

We don’t include international flight tickets in our travel tours and this is because travelers from different parts of the world join our travel tours. While we do not include international airfare in our tour price, we are more than willing to help you arrange your flight. Simply ask for an air quote when booking one of our tour packages.

Can I join a tour late or leave early?

Joining a tour after it has started is very difficult if not impossible. But you can leave a tour early based on reasons best known to you. When you leave, you will be responsible for your travel, accommodation, and feeding expenses. You will also be responsible for any fees associated with joining a tour late or leaving early. Please contact our customer service agents before booking or leaving any tour.

Will I get the complete list of the hotels I will be staying at?

Yes, you will be provided with a list of the hotels you will be lodging in from the beginning to the end of your trip. These hotels will be listed on your travel voucher and travel details document.

As a solo traveler, can I stay by myself or do I need a roommate?

We do not automatically pair singles up, so you can always choose to stay by yourself in a room or stay with a roommate. If you register as a single but need a roommate, we can help you with that. Just tell us your request and we will pair you up with a traveler that needs a roommate and shares the same tour itinerary as you. But depending on which tour you are going for, the fees and details for staying alone or sharing with a roommate vary from each trip. Please refer to our trip summary for more details.

Do your travel tour prices include international flights?

We don’t include international flight tickets in our travel tours and this is because travelers from different parts of the world join our travel tours. While we do not include international airfare in our tour price, we are more than willing to help you arrange your flight. Simply ask for an air quote when booking one of our tour packages.

What vaccines are recommended for each travel adventure?

Recommended vaccines for any travel tour depend on the country you are visiting. So, before you embark on any travel adventure with 212Trips, we strongly advise that you get up-to-date travel health information for the countries you will be visiting. We recommend that you visit your general health practitioner, a travel clinic specialist, or your destination country’s website to get more information about the appropriate vaccines to be taken.

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